Refund Policy
A legal disclaimer
LEGAL DISCLAIMER
Refund Policy - the basics
REFUND POLICY
Effective Date: 6/17/2026
This Refund Policy governs purchases made from THYNK Collective™LLC ("Company," "we," "our," or "us"). By placing an order through our website, marketplace listings, social media storefronts, or other sales channels, you agree to the terms outlined below.
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PHYSICAL PRODUCTS
Customers may request a return of eligible physical products within seven (7) calendar days of the documented delivery date.
To be eligible for a refund, products must:
• Be unused and in substantially the same condition as received.
• Be returned in their original packaging when applicable.
• Be accompanied by proof of purchase.
The Company reserves the right to deny refunds for products that show signs of use, damage, alteration, or misuse.
2. RETURN PROCESS
To initiate a return request, customers must contact us at hello@thynkcollective.com within the applicable return period.
Customers are responsible for all return shipping costs unless the return is the result of:
• A product received in damaged condition.
• An incorrect item shipped by the Company.
• A verified manufacturing defect.
Approved refunds will be processed after the returned item has been received and inspected.
3.DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Customers must notify the Company within seven (7) calendar days of delivery if an item arrives damaged, defective, or incorrect.
The Company may require photographs of:
• The product.
• Packaging materials.
• Shipping labels.
Upon verification, the Company may, at its sole discretion, provide a replacement, store credit, or refund.
4. DIGITAL PRODUCTS
All sales of digital products are final.
This includes, but is not limited to:
• Digital journals
• Digital planners
• PDF downloads
• Worksheets
• Templates
• Courses
• Digital toolkits
• Printable products
Due to the immediate and irrevocable nature of digital delivery, refunds, exchanges, cancellations, or credits will not be provided once access has been granted or files have been delivered.
If a customer experiences a technical issue preventing access to a purchased digital product, reasonable efforts will be made to provide access or replacement files.
5. NON-REFUNDABLE ITEMS
The following items are not eligible for refunds unless required by applicable law:
• Digital products
• Personalized or custom-made products
• Gift cards
• Promotional items
• Final sale merchandise
• Downloadable content
6. SHIPPING AND DELIVERY
Ownership and risk of loss transfer to the customer upon delivery of the order to the shipping carrier.
The Company is not responsible for delays, delivery failures, lost packages, stolen packages, customs delays, weather-related disruptions, or damages caused by third-party carriers.
Customers are responsible for filing claims directly with the carrier when applicable. The Company may assist in providing documentation necessary to support such claims.
7. REFUND METHOD
Approved refunds will be issued to the original payment method used for the purchase unless otherwise required by law.
Refund processing times may vary depending on the financial institution or payment provider.
8. CHARGEBACKS
Customers agree to contact the Company and attempt to resolve any concerns before initiating a chargeback or payment dispute.
The Company reserves the right to dispute chargebacks where proof of delivery, access, or fulfillment can be demonstrated.
9. CONSUMER RIGHTS
Nothing in this Refund Policy is intended to limit or exclude any rights that customers may have under applicable consumer protection laws. Where local law provides additional rights, those rights shall prevail to the extent required by law.
10. CONTACT INFORMATION
Questions regarding this Refund Policy may be directed to:
THYNK Collective™
hello@thynkcollective.com
www.thynkcollective.com
Refund Policy
REFUND POLICY
Effective Date: 6/17/2026
At THYNK Collective™, we strive to provide high-quality products and a positive customer experience. Please review our refund policy carefully before making a purchase.
Physical Products
We accept returns of eligible physical products within 7 days of delivery.
To qualify for a return, items must:
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Be unused and in original condition.
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Be returned in the original packaging, when applicable.
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Include proof of purchase.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Once the returned item has been received and inspected, approved refunds will be issued to the original method of payment.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at hello@thynkcollective.com.
Please include:
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Your order number
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A description of the issue
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Photos of the product and packaging
Upon review, we may offer a replacement, store credit, or refund at our discretion.
Digital Products
Due to the nature of digital products, all digital sales are final.
This includes, but is not limited to:
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Digital journals
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Digital planners
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PDF downloads
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Worksheets
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Templates
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Courses
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Printables
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Digital resources
Once access has been granted or files have been delivered, refunds, cancellations, or exchanges cannot be provided.
If you experience technical difficulties accessing your purchase, please contact us and we will make reasonable efforts to assist you.
Non-Refundable Items
The following items are not eligible for refunds:
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Digital products
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Personalized or custom-made products
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Gift cards
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Final sale items
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Promotional or complimentary items