FAQ
1
What is THYNK Collective™?
THYNK Collective™ creates journals, planners, stationery, and digital resources designed to help you slow down, reflect, and plan with intention.
2
When will my order ship?
Most orders are processed within 5-7 business days. During launches, holidays, or high-volume periods, processing times may be slightly longer.
3
How long does shipping take?
Shipping times vary by destination and carrier. Most U.S. orders arrive within 3–10 business days after shipment.
4
Will I receive tracking information?
Yes. Once your order ships, you will receive tracking information via email.
5
Do you offer returns?
Eligible physical products may be returned within 7 days of delivery if they are unused and in original condition. Please see our Refund Policy for complete details.
6
Can I return a digital product?
No. Due to the nature of digital products, all digital sales are final and non-refundable.
7
What if my order arrives damaged?
Please contact us within 7 days of delivery and include photos of the item and packaging. We will review the issue and work with you to find a resolution.
8
Do you ship internationally?
Not at this time. All International shipping availability may vary by product and destination. Shipping fees, customs duties, taxes, and import charges are the responsibility of the customer.
9
How do I access my digital download?
Digital products are delivered electronically. Access instructions will be provided immediately after purchase or via email.
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